A number of TQM initiatives have been put in place since 1999. Policy deployment is done every year in March based on the company’s Single Page Strategy. The single page strategy document lists the strategic direction and the business enablers which will help in achieving the results and the ‘must do’ actions for the current year. Roadmaps arising out of this are reviewed every month.

Every six months external and internal customer satisfaction surveys and employee satisfaction surveys are carried out. Inputs from these surveys are used to make improvement plans which are shared with the customers and employees.

Monthly PPM activity currently takes place with thirteen customers with an objective to reduce our PPM level even further from the current level of five.

The management team of Deki is committed to provide a stimulating, learning-oriented, transparent and professional environment wherein total involvement of each and every member is encouraged. The work culture is oriented towards arriving at decisions by consensus. All members have pledged to strictly follow all decisions so arrived at. A prayer and work out session is held every morning. One of the members is then given an opportunity to share a thought of common interest with the team.

Training, at Deki, is an integral part of the development curriculum with 3% of working time spent on it. Training needs are identified during regular interactions and especially during performance appraisals, road map reviews and shop floor meetings. Accordingly, training schedules are drawn up and followed up through coordination to ensure that the identified needs are effectively addressed. Shop floor personnel are engaged in problem solving and improvement teams. These small group activities have helped in the personal development of individuals as they are now equipped with problem solving techniques such as 7 tools and CEDAC (Cause and effect diagram with addition of cards). A moving suggestion box scheme is also in use. All suggestions are collected during the week and presented in the morning assembly on Saturdays. All suggestions found viable are implemented as top priority action and awarded suitably.