Customer Satisfaction Survey JAN 2015 to June 2015
Deki is doing a six monthly customer satisfaction survey. In the recent survey done in July 15 (evaluation period of Jan 15 to June 15), Deki scored 84.57% (target >85%), which is the highest ever rating. The major improvement has been in price & technical support. This shows that Deki’s endeavour of competitive price has been well acknowledged by the industry. In technical support the industry has acknowledged the close interaction of our technical center with the Customer’s R&D.
The survey comprises questions regarding the quality / reliability of Deki capacitors, complaint handling, price, Delivery, technical support, response speed & quality of response and their perception of values offered by Deki.